College Services

Technology

Student Resources and Direct Student Support

One Phone Number = Many People Ready to Help: Students can call 1-844-456-3876 for direct support. Students will receive immediate assistance or be guided through the process to submit a ticket for more complex issues


AREAS OF ASSISTANCE

  • Star ID
  • D2L Brightspace
  • Kaltura Media Space
  • Zoom
  • Office 365 (Teams, Skype, Stream, Email)

DAYS | HOURS OF OPERATION

Monday - Thursday, 7AM - 10 PM

Friday, 7 AM - 8 PM

Saturday, 7:30 AM - 6 PM

Sunday, 11 AM - 10 PM


Rainy River Community College offers two fully equipped computer labs on campus: SS135 and SS143. Computers are also available in the Library.

Students use their StarID, a single username/password, to access all Information Technology Services at RRCC.

Rainy River Community College students, faculty, and staff have access to Office 365, a suite of Cloud-hosted tools, allowing users to access a catalog of software on virtually any device as long as an internet connection is available. You can install Microsoft Office after signing on to Office 365 in your browser.

D2L Brightspace Pulse - Mobile App

Rated by students as the best student mobile app, Brightspace Pulse makes it fun and easy for learners to stay on top of the work they have coming. With a visual to show upcoming activities, learners can use Brightspace Pulse to plan their week – knowing when they really have to buckle down. They can track upcoming assignments, access course content online or offline, submit a discussion post, take a quiz, access grades, or view their course activity feed.

It’s easy to stay up-to-date with app notifications for new content and upcoming due dates, an activity feed of course announcements and active discussions that the student is following. We know that seeing a grade can be a stressful moment. Students can choose to reveal their grade whenever they choose.

We spent years connecting with students on campuses to find out what matters the most and designed Brightspace Pulse with a growth mindset to reduce anxiety and build confidence with friendly feedback and messages.

We have sustained the #1 rating for student apps in both the Google and Apple app stores because we built our apps optimized for the most frequent activities students need to do while on-the-go.

Email the RRCC Technology Help Desk to create a work-ticket. Updates on the status of your technology issue will be emailed to you.

RRCC Technology Help Desk

RRCC IT Contact Information

MN State Help Desk

MN State IT Service Desk

IT Service Desk Quick Resource Guide

IT Service Desk Hours

  • Monday-Thursday 7:30 AM - 10 PM
  • Friday-Saturday: 7:30 AM - 6 PM
  • Sunday 1:30 PM - 10 PM
  • Closed on all national holidays

IT Service Desk Phone: 877-466-6728