COVID-19 | FAQ and Resources

During this extraordinary time, our top priorities continue to be protecting the health and safety of our faculty, our staff, and our students, and enabling our students to complete Spring semester and continue their progress towards their educational goals.

It is crucial that you continue to check your RRCC e-mail on a regular basis. If you cannot access this account, please call Jacob Forsythe, RRCC IT Director at 218-285-2231 or

We are here for you! 

This is a challenging time and many of us are feeling stress or anxiety. Remember, we are here to help. Call, text, email or Facetime - we are here for you!

Students can seek support services by contacting:

  • United Healthcare is offering a free emotional support help line for all students through Optum, one of their subsidiary companies. Their 24/7 toll-free helpline number, 866-342-6892, is free of charge and open to any student.

Employees can seek support services by contacting the Employee Assistance Program available at no cost.

Student Resources and Direct Student Support

One Phone Number = Many People Ready to Help: Students can call 1-844-456-3876 for direct support. Students will receive immediate assistance or be guided through the process to submit a ticket for more complex issues


  • Star ID
  • D2L Brightspace
  • Kaltura Media Space
  • Zoom
  • Office 365 (Teams, Skype, Stream, Email)


Monday - Thursday, 7AM - Midnight

Friday, 7 AM - 8 PM

Saturday, 7:30 AM - 6 PM

Sunday, 11 AM - 10 PM

COVID Self-Assessment Screening Tool 

What to do if you may have come in contact with the virus 

Based on Minnesota Department of Health guidance:

  • Self-isolate or quarantine immediately.
  • Monitor your health, contact your healthcare provider as needed.

You should also:

  • If you are a student:
    • Contact campus healthcare services or the COVID-19 contact below for further assistance.
    • Students living on campus should also contact your residence life assistant.
    • Contact your faculty members to inform them that you will not be attending class.
  • If you are an employee, contact your supervisor or human resources.
  • If you are a visitor, contractor, or vendor, inform your campus contact.
  • Contact the campus COVID-19 contact,, for additional assistance (please do not send any health-related information to this e-mail address.

For further COVID-19 information visit

It is recommended that you print or take a screenshot of this page to retain a record of this guidance.

FAQ's and Resources

In an effort to protect the health of our students, faculty, and staff, since March 23, 2020 we have moved to a work from home structure.

Fall hours: Office Hours – Monday - Friday 8 am - 4:30 pm, or by arrangement.

You can contact student services staff by phone (218.285.7722) or email ( during regular business hours.

There is helpful directory information at the end of these FAQ’s.

Rainy River is working hard to ensure a safe classroom experience for all students and faculty. The fall schedule continues to be fine-tuned to ensure we are meeting all current social distancing guidelines. The greatest limiting factor to Rainy River’s ability to offer in-person class attendance is room capacity, which has been greatly reduced in accordance with social distancing guidelines.

As a result of decreased room capacity, some classes have moved to

  • Blended/Hybrid: Some instruction will be online and some instruction will be in-class/face-to-face as listed on your fall semester schedule and/or arranged with the instructor. See course notes for an explanation by course.
  • HyFlex: Instruction is offered in-class/face-to-face with remote synchronous or remote asynchronous options.
  • Completely Online-Synchronous: 100% of instruction is online but some meetings and activities will be live via ZOOM.
  • Completely Online-Asynchronous: 100% of instruction is online with no in-person meetings and no in-person proctored exams.

Please know that prior to the start of fall classes Rainy River may change any of your class sections from their currently scheduled time to an alternate time, without contacting you, in order to assure that restricted class sizes are not exceeded. We ask that you regularly check you class schedule before arriving on campus.

It is important for students to understand that face-to-face instruction times within these Blended/Hybrid and Hyflex courses will be an opportunity for you to attend class in-person, but not a requirement. Students are responsible for all assigned coursework, but will not have their grade evaluation negatively impacted based upon choosing virtual class attendance over in-person attendance when the option is available.In contrast, certain designated degree program courses and laboratory courses will have hands-on experiential components that students are expected to participate in so long as their health self-assessment allows for their attendance.

The mandatory face covering requirement is an important part of in-person classroom attendance. No student will be allowed to participate in in-person class sessions without an appropriate face covering. (Exceptions may exist for documented heath issues or disabilities.) Willfully disregarding this Rainy River community safety policy will result in the student being asked to leave class and repeated violations will be cause for college disciplinary action.

Because this plan for classroom participation clearly involves some level of ZOOM class attendance for all students, we strongly recommend that every student make plans to have a laptop computer or tablet with webcam and microphone capability when they arrive on campus in the fall.

Outside of class times, faculty will hold office hours and be available to students both remotely via ZOOM and for one-on-one in-person meetings. Outside of scheduled office hours, we are asking all students to set up appointments to meet with faculty so that faculty members have time to arrange for a meeting space that provides appropriate social distancing.

RRCC Housing and Residential Life continues to follow CDC and MDH guidance to provide a safe environment for students, faculty, and staff. However, while positive cases of COVID-19 remain low in Koochiching County compared to more urban areas of the state, Rainy River Community College cannot guarantee a COVID-19-free environment. Students will be asked to perform a daily self-assessment of their health and in an effort to protect others, must not attend classes or leave their housing unit when they feel sick. Students who exhibit symptoms of or test positive for COVID-19 are expected to make every effort to return to their permanent home until they are cleared to come back to Rainy River. For students unable to return home when ill, Rainy River Community College has arranged for isolation units in housing and will provide, to the best of our ability, for the student’s basic needs during recovery. While the college is prepared to care for ill students, we believe in most cases students will receive better care from their loved ones at home.

On-campus housing capacity has been reduced significantly in preparation for fall semester. This reduction of capacity has allowed Rainy River to increase the number of single bedrooms from 13 to 22. If Rainy River’s current COVID reduced housing capacity is not reached, additional double bedrooms will be converted to singles.In addition, Rainy River has set aside some apartments which have been dedicated as isolation rooms should this need arise. These apartments will allow for private isolation (including bathrooms) of residents who become ill, but are not able to return home.

All campus-housing apartments will be stocked with hand soap and disinfectant spray provided at no cost to residents. Additional waterless hand sanitizer dispensers will be installed in the lobby, Game Room, and laundry room for student use.

As we are striving to build a community of Rainy River residents, no more than two off-campus guests will be allowed at one time in a campus housing unit.Off-campus guests will not be permitted to stay overnight in campus housing units. The total number of guests (on and off –campus) in a housing unit may not exceed the total number of residents assigned to live in that unit. For example, if three students are assigned to live in a unit, there can be no more than three guests visiting that unit at one time and no more than two of these can be from off-campus.

Some campus common areas including the game room may be closed or have limited hours. These spaces, when open, will have limited occupancy capacities posted to allow for social distancing. Resident Advisors will provide programming opportunities to their residents. The number of residents who can participate and the frequency/locations of these events may be adjusted to allow for social distancing.

The housing move-in process for fall semester 2020 has been spread across six days (Monday-Saturday, August 17-22) with fall classes beginning on Monday, August 24. Move-in will occur each of these days from 11 am to 10 pm.Students residing in campus housing are asked to notify the Housing Director of their planned arrival date and time at No more than three people may accompany each student to assist with moving in. These steps are intended to reduce the number of people present on campus during the move-in process. Students are strongly encouraged to limit the number of belongings they bring and to refrain from bringing furniture or other large items.

As it is the overall Rainy River college policy for all campus community members and their guests to wear facemasks, facemasks will be required during the move in process when in the public areas of the campus (corridors, lobbies, etc.). Masks are not required while in student bedrooms/apartments, although they are encouraged until such time that only the assigned residents are present.

During the evening of their move-in day, students will be expected to complete the online Housing Orientation. Further information about accessing the orientation will be available at move-in. Other COVID-19 specific information regarding mail and package distribution, dining services, programming, and accessibility of common areas will be communicated to students during their housing orientation.

There will be no food service available for the Fall 2020 Semester. The college will continue work to secure a food service vendor for the Spring 2021 Semester.

RRCC’s New Student Orientation program provides first-year students with information, resources, tools and tips to help students make them more likely to succeed. This is a time for encouraging our new students to participate in the RRCC campus community and to socialize with our staff, faculty and returning students. Due to COVID-19, Orientation will be conducted in an interactive way that meets the safety guidelines required by the Centers for Disease Control (CDC) and Minnesota Department of Health (MDH). This will not be a traditional Orientation. Orientation will be delivered in the form of a D2L course that all new students will be required to participate in. Each new student will be provided a customized hand sanitizer and aluminum water bottle as a gift.

RRCC will continue to provide access to all student services on our campus.We will make both virtual and in-person meetings available for our students during the pandemic. We ask that students sign up for an appropriate appointment in advance whenever possible. Due to social distancing measures and precautions to support the safety and the overall health of the Rainy River community, only one student, faculty, or staff member will be allowed in outer office lobby areas at a time. If the outer lobby is occupied and you do not have a scheduled appointment, we ask that you return later or wait in the hallway before entering office areas. In addition, all college employees are restricted to meeting with only one person at a time within their assigned office space. When meeting with multiple college community members at the same time, staff are required to relocate the meeting to one of the larger venues set aside by the college.

Many areas of campus will have dramatically reduced capacities as a result of six-foot social distancing rules. Please abide by all campus signage regarding room capacities and safety precautions.

The college bookstore is always a busy place during the beginning of the semester.Bookstore staff will gather your books for you. When waiting in line to purchase books, please remember to social distance. Please see the College’s First Week Schedule for a listing of college bookstore hours.

Rainy River Community College Directory

Coronavirus Updates from RRCC and Minnesota State