COVID-19 | FAQ and Resources

During this extraordinary time, our top priorities continue to be protecting the health and safety of our faculty, our staff, and our students, and enabling our students to complete Spring semester and continue their progress towards their educational goals.

It is crucial that you continue to check your RRCC e-mail on a regular basis. If you cannot access this account, please call Jacob Forsythe, RRCC IT Director at 218-285-2231 or helpdesk@rainyriver.edu.

We are here for you! 

This is a challenging time and many of us are feeling stress or anxiety. Remember, we are here to help. Call, text, email or Facetime - we are here for you!

Students can seek support services by contacting:

United Healthcare is offering a free emotional support help line for all students through Optum, one of their subsidiary companies. Their 24/7 toll-free helpline number, 866-342-6892, is free of charge and open to any student.

Click here for Mental Health Support Resources from the Minnesota COVID-19 Response team. The COVID-19 pandemic is causing a tremendous amount of stress, fear and anxiety for many people. It’s important that Minnesotans have access to the mental health care resources they need to stay well during this challenging time. State agencies are working together to ensure these services are available.

Employees can seek support services by contacting the Employee Assistance Program available at no cost.

Student Resources and Direct Student Support

One Phone Number = Many People Ready to Help: Students can call 1-844-456-3876 for technical direct support. Students will receive immediate assistance or be guided through the process to submit a ticket for more complex issues

AREAS OF ASSISTANCE

  • Star ID
  • D2L Brightspace
  • Kaltura Media Space
  • Zoom
  • Office 365 (Teams, Skype, Stream, Email)

DAYS | HOURS OF OPERATION

Monday - Thursday, 7AM - Midnight

Friday, 7 AM - 8 PM

Saturday, 7:30 AM - 6 PM

Sunday, 11 AM - 10 PM

COVID Self-Assessment Screening Tool 


What to do if you may have come in contact with the virus 

Based on Minnesota Department of Health guidance:

  • Self-isolate or quarantine immediately.
  • Monitor your health, contact your healthcare provider as needed.

You should also:

  • If you are a student:
    • Contact campus healthcare services or the COVID-19 contact below for further assistance.
    • Students living on campus should also contact your residence life assistant.
    • Contact your faculty members to inform them that you will not be attending class.
  • If you are an employee, contact your supervisor or human resources.
  • If you are a visitor, contractor, or vendor, inform your campus contact.
  • Contact the campus COVID-19 contact, covid@rainyriver.edu, for additional assistance (please do not send any health-related information to this e-mail address.

For further COVID-19 information visit https://www.rainyriver.edu/college-services/campus-health-safety/coronavirus-disease-covid-19.

It is recommended that you print or take a screenshot of this page to retain a record of this guidance.


FAQ's and Resources

Fall Office Hours: Monday-Friday | 8 AM-4:30 PM, or by arrangement.

Fall Building Hours: Monday-Thursday | 7 AM-9 PM, Friday | 7 AM-4:30 PM

You can contact student services staff by phone (218.285.7722) or email (tammy.wood@rainyriver.edu) during regular business hours.

There is helpful directory information at the end of these FAQ’s.

Rainy River Community College Directory

Coronavirus Updates from RRCC and Minnesota State