COVID-19 | FAQ and Resources

During this extraordinary time, our top priorities continue to be protecting the health and safety of our faculty, our staff, and our students, and enabling our students to complete Spring semester and continue their progress towards their educational goals.

It is crucial that you continue to check your RRCC e-mail on a regular basis. If you cannot access this account, please call Jacob Forsythe, RRCC IT Director at 218-285-2231 or helpdesk@rainyriver.edu during regular business hours. Very important information will continue to be communicated to you through this e-mail account, as it is RRCC’s official form of communication.

This is a challenging time and many of us are feeling stress or anxiety.

Students can seek support services by contacting:

  • United Healthcare is offering a free emotional support help line for all students through Optum, one of their subsidiary companies. Their 24/7 toll-free helpline number, 866-342-6892, is free of charge and open to any student.


Employees can seek support services by contacting the Employee Assistance Program available at no cost.

Remember, we are here to help. Call, text, email, or FaceTime – we are here for you!


Below are answers to some frequently asked questions. If you can not find the information you are looking for, please click on the RRCC Ask Us button below and we will answer your questions as soon as possible.

RRCC Ask Us


Student Resources and Direct Student Support

One Phone Number = Many People Ready to Help: Students can call 1-844-456-3876 for direct support. Students will receive immediate assistance or be guided through the process to submit a ticket for more complex issues

AREAS OF ASSISTANCE

  • Star ID
  • D2L Brightspace
  • Kaltura Media Space
  • Zoom
  • Office 365 (Teams, Skype, Stream, Email)

DAYS | HOURS OF OPERATION

Monday - Thursday, 7AM - Midnight

Friday, 7 AM - 8 PM

Saturday, 7:30 AM - 6 PM

Sunday, 11 AM - 10 PM


FAQ's and Resources

In an effort to protect the health of our students, faculty, and staff, since March 23, 2020 we have moved to a work from home structure.

Summer hours: Office Hours – M-Th 8-4:30, or by arrangement. The college is closed on Fridays beginning May 29th through July 31.

You can contact student services staff by phone (218.285.7722) or email (tammy.wood@rainyriver.edu) during regular business hours.

There is helpful directory information at the end of these FAQ’s.

Textbook Returns

Rental Book Return

Rental books can be brought to the college or mailed to the college (must be received at RRCC by June 1, 2020).

Returning books to RRCC campus

Where: Main reception area (enter through the main entrance to the college - Door #1).

Bags and forms will be provided on table near the main entrance. When returning books, place the form in the bag with your complete and legible name, email address, and telephone number.Put your bag in one of the boxes near the Rental Book return table.

Mailing Books

Return Address: Rainy River Community College, Bookstore, 1501 Highway 71, International Falls, MN 56649

NOTE: The form is required so books can be properly checked back in on your account.If the information is not included with the books, you will not get credit for the return and you will be charged for the books.Books must be in good condition with no damage (water damage, torn pages, etc.) Click here to view the form

You may sell your non-rental books online at https://onlinebuyback.mbsbooks.com/index.php?jde=4...

If you have questions, please email diane.raboin@rainyriver.edu

More information can be found here: https://www.rainyriver.edu/college-services/bookst...

Library items that are currently checked out do not have to be returned at this time and due dates have been extended to May 15, 2020. This date may be extended as the situation progresses.

In response to the COVID-19 pandemic, these guidelines and answers to frequently asked questions are being provided to our Minnesota State college and universities, secondary partners, and high school students participating in postsecondary enrollment options (PSEO) and concurrent enrollment programs.

Contact your Minnesota State P20 and College Readiness team with questions or concerns:

Rainy River Community College contact: Stephanie Turban, 218-285-2242 or stephanie.turban@rainyriver.edu

Prospective Students

We are offering a Facetime chat session with a Recruiter. If you would like to set up a visit, please click here https://www.rainyriver.edu/visit-request

We also encourage you to view our virtual campus https://www.youtube.com/watch?v=OjXFokRFMbU&feature=youtu.be and housing tours https://www.youtube.com/watch?v=SZz9sFa8kVY&feature=youtu.be

With K-12 school closures and cancellations of large events throughout the country, we won’t be traveling at this time due to the COVID-19 response. If you have questions, please contact our recruiter, Molly Nelson, at molly.nelson@rainyriver.edu or 218-324-0462.

We understand that testing and school closures are affecting the normal processes for applying to college. You can complete an application online at https://eservices.minnstate.edu/adm/public/studentWelcome?campusId=155.

You will be contacted within one week of applying by a Recruiter.

We are here to help you with your future planning and help you stay on track to make your plans for fall.

You can apply for housing under your e-Services account, housing and dining tab. Housing | Rainy Hall

Complete the FAFSA at studentaid.gov RRCC FAFSA Code: #006775. RRCC Financial Aid

Complete a scholarship application at www.rainyriver.edu/college-costs-financial-aid/scholarships/. The Fall Semester 2020 Priority Deadline is April 13, 2020. The final deadline is August 3, 2020. RRCC Scholarships

Rainy River Community College Directory

Coronavirus Updates from RRCC and Minnesota State